Shipping & Returns
SHIPPING POLICY
Elodia Candles Cents currently uses USPS priority ground shipping to deliver packages. All packages ship for free when you spend $125 or more. Your order will generally leave our warehouse in 2-5 business days. Shipping costs are determined by the total weight of your order.
Once picked up and scanned in by our carrier, transit times typically range 2-7 business days, depending on shipping method + delivery destination.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 72 hours once a label has been created.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
Return & Exchange Policy
DUE TO COVID-19, Refunds and exchanges are TEMPORARILY SUSPENDED. ALL SALES ARE FINAL UNTIL FURTHER NOTICE.
We aim to provide the perfect shopping experience to our customers, however we do understand that things happens. Some things, like broken candles or damaged packages are out of our control. When the order leaves our facility and is handed to our carrier, we can't control the handling. Because we stand behind our brand, if you have an issue with your order, please email shop@elodiacandles.com. Our customer service team will assist you with any order concerns or issues.